Policies
Our policies, in plain English.
These are the documents that apply when you enrol with TutorMunk, and the ones that set out how we keep every session safe.
For families and students
What applies when you enrol a child with TutorMunk.
Privacy PolicyHow we collect, hold and use your information, including your home address, and how long we keep it.ReadData Collection StatementA short, plain English summary of what we collect and why.ReadTerms and ConditionsThe agreement between your family and TutorMunk, covering enrolment, scheduling and conduct.ReadStudent AgreementWhat the student and the parent agree to, including having an adult present at home.ReadCancellation and Refund PolicyNotice periods, rescheduling, refunds and pausing an enrolment.Read
Child safety and how we operate
Our tutors sit beside your child, at home or at our centre. These set out how we keep that safe.
Child Safe PolicyHow we meet each of the ten NSW Child Safe Standards, and how to raise a concern.ReadIn-Home and Centre Safety PolicyHow a session runs safely in your home and at our centre, and what we ask families to provide.ReadTutor Code of ConductThe standard of behaviour every tutor signs before their first session.Read
Two more policies are internal. Our Tutor Engagement Agreement and our Data Breach Response procedure are held by our HR team and signed by tutors when they join. Contact us if you would like to see them.
Something here not clear?
If any part of these policies does not make sense, or you would like a copy in another format, call us and we will talk it through.